Terms, Warranty & Service Conditions

Please inspect the vehicle, charger, keys, accessories, documents, and other supplied components at the time of delivery.

Transport delivery / outstation customers

If your vehicle arrives via transporter or courier instead of collection at the store:

• You must record a clear unboxing/unwrapping video immediately on receiving the vehicle.
• The video must clearly show the packaging, vehicle, and components as they're opened.
• This video may be required as proof for any transit-damage, missing-item, or delivery-related claim.
• Without proper video proof, Oasis E-Vehicles reserves the right not to entertain or approve such a claim.

Any missing parts, physical damage, manufacturing defect, or functional issue must be reported within 7 days of delivery. Claims reported after this period may not be considered for delivery-related replacement or damage claims.

Warranty begins from the invoice date or delivery date, whichever is earlier, unless otherwise specified on the invoice or official warranty document.

Warranty coverage is primarily limited to four major components:

Covered under a 1-year limited warranty against manufacturing defects. Oasis Trading Co. may repair or replace the battery if a manufacturing defect is confirmed after technical inspection.

Not covered

• Normal wear and tear, or normal reduction in backup/range or performance due to ageing
• Physical or accidental damage, water damage
• Overcharging or deep discharge
• Improper charging or maintenance
• Unauthorized repair or modification
• Misuse or negligence

Covered under a total 3-year warranty, split 2 + 1 years.

Years 1–2 — repair or replacement

If a genuine manufacturing defect is confirmed after technical inspection, the company may repair or replace the defective component. This may cover the Battery Management System (BMS), internal cells, or — only where repair isn't technically possible — the complete battery pack. The company may repair the battery first before deciding whether replacement is needed.

Year 3 — repair service only

• Repair service is provided for eligible manufacturing defects.
• Battery or battery-pack replacement is not applicable in year 3.
• Any spare parts needed for the repair are chargeable to the customer.
• In short: year 3 is repair/service support only, not free part replacement.

Battery capacity & range

Capacity and range naturally decrease over time due to usage, charging cycles, ageing, and operating/environmental conditions. This periodic reduction is not a manufacturing defect and isn't covered under warranty.

Charge lithium batteries at least once every 15 days when the vehicle is not in use.

The traction motor is covered for 1 year against manufacturing defects only.

The electronic controller is covered for 1 year against manufacturing defects only. Warranty won't apply where:

• The controller has been opened or repaired by an unauthorized person
• Water entered due to negligence, or wiring was modified/tampered with
• Damage occurred due to short circuit, incorrect installation, or external electrical faults
• The component has been modified or misused

The original charger supplied by Oasis Trading Co. is covered for 1 year against manufacturing defects only.

Not covered

• Use of non-original chargers
• Physical damage, damaged cables/connectors from misuse
• Water exposure or fire damage
• Improper voltage supply
• Unauthorized repair or modification, negligence or improper handling

Warranty coverage for E-Rickshaws may vary by vehicle model, battery type, specifications, and components supplied. The applicable period and covered components will be stated on your invoice or official warranty document — in case of any difference, that document prevails.

Beyond the four major covered components, other parts are generally not covered — including but not limited to spare parts, wiring, tyres, tubes, brake components, consumables, plastic/body parts, and other wear-and-tear items. Normal wear and consumable replacement is chargeable to the customer.

Warranty does not apply to defects or damage caused by:

Also excluded: improper maintenance, normal wear and tear, age-related battery degradation, consumable parts, and operation contrary to company instructions.

Unless specifically covered under the applicable warranty, the following are payable by the customer:

• Spare parts and consumable items
• Labour, transportation, pickup and delivery charges
• Processing or inspection charges, where applicable
• Technician visit charges and travel expenses
• Local fitting/installation charges
• Other charges related to non-warranty work

The company reserves the right to inspect, test, diagnose, and verify the vehicle, battery, charger, motor, controller, or any other component before approving or rejecting a claim. A claim is processed only once the company determines the defect is covered — its technical assessment decides whether the issue is a manufacturing defect, normal wear, misuse, accidental damage, or otherwise not covered.

Contact and register your warranty claim with Oasis E-Vehicles before sending any vehicle, battery, charger, motor, controller, or other component. Do not send warranty goods without prior communication and approval.

If a product is sent without prior approval:

• The company may refuse to accept or process the claim.
• You'll be responsible for both onward and return transportation costs.
• The company is not responsible for unauthorized shipments.

For an approved claim, the customer generally bears the cost of sending the defective product to the authorized service centre. The company may bear return transportation of the repaired/replacement product as per the applicable policy.

If a claim is rejected (not covered, or policy violation), both onward and return transportation costs are borne by the customer and are non-refundable.

The company isn't responsible for delays from couriers, weather, strikes, public holidays, logistics issues, or other circumstances beyond its reasonable control. Transportation/delivery rates vary by location and are subject to change without prior notice.

Once the warranty item is received, the repaired or replacement product is generally dispatched within approximately 15–20 days, subject to technical inspection, spare-parts availability, testing/quality checks, repair requirements, logistics, service workload, public holidays, and other factors beyond the company's reasonable control. This is an estimated timeline, not an unconditional guarantee.

If a local garage/technician removes a warranty component before you send it in, that local labour cost is yours to bear — not reimbursed by Oasis E-Vehicles. Likewise, after a repaired or replacement part is delivered back, local fitting/installation charges are borne by the customer unless specifically approved by the company.

If you request a technician to travel to your location for repair or inspection, all applicable costs are borne by the customer — technician travel and transportation, accommodation where required, repair labour, spare parts, and other service expenses. Such visits depend on technician availability and prior approval.

After an approved repair, Oasis E-Vehicles may test the component/vehicle — and record proof of that testing — before dispatch. If it tests fine here but doesn't work at your location, you may need to return it for further inspection. If it's found functioning properly with no further repair needed, the return transportation cost is borne by the customer.

You're responsible for proper use and routine maintenance of the vehicle. Regularly check tyre pressure, brakes, electrical connections, fasteners, battery charging condition, and general vehicle condition. Operate the vehicle per prescribed guidelines and within its load capacity.

Damage from negligence, misuse, improper maintenance, overloading, or ignoring operating instructions is not covered under warranty.

Don't operate the vehicle beyond its specified load capacity. Damage to the chassis, suspension, motor, battery, controller, tyres, or other components caused by overloading or exceeding recommended limits is not covered under warranty.

Damage from flooding, water ingress, submersion, use in waterlogged conditions, improper washing/pressure-washing of electrical components, fire, short circuit, improper electrical connection, or external electrical faults is not covered — unless the company determines it's a manufacturing defect. Battery fire or thermal incidents may be subject to technical inspection and investigation before any warranty decision.

If a battery claim is approved, Oasis E-Vehicles may repair the battery or replace the defective internal component. A complete replacement is only considered where repair is technically not possible and replacement applies under your warranty period.

The original outer battery enclosure may be retained and doesn't necessarily need replacing. Any component replaced under warranty becomes company property and may be retained for inspection or disposal.

Prior booking is required before visiting the service centre. Free and discounted services apply only within the prescribed time or km limit, whichever comes first.

Timelines may vary depending on technical inspection needs, spare-parts availability, testing and quality checks, transportation/logistics delays, public holidays, current workload, and other factors beyond the company's reasonable control.

Report any damaged or defective parts within 7 days of delivery, along with unboxing/delivery video proof where applicable. For transport deliveries, failing to provide the required video may result in your claim being rejected. No delivery-related claim will be entertained after this window unless specifically approved by the company.

Inquiries via website form, WhatsApp, phone, social media, or other official channels don't by themselves confirm an order.

Booking amount

To confirm an order, pay a booking amount of 10–15% of the final vehicle amount (or another amount decided by the company). The applicable amount and payment schedule will be communicated to you — please request and retain your official booking receipt. An order is confirmed only once the company receives the booking amount and confirms it.

Expected delivery is generally 10–15 days after order confirmation, plus roughly 2–3 days or more of transportation time depending on your location and logistics — so you'll typically receive the vehicle within about 15–20 days, subject to availability, transportation, and circumstances beyond the company's reasonable control. This is an estimate and may vary.

Prices, specifications, colours, features, accessories, offers, and availability are subject to confirmation. Prices and rates are subject to change without prior notice. The final price is the one confirmed by the company at the time your order is confirmed.

Any gifts, promotional items, or complimentary accessories are offered at the company's sole discretion and aren't mandatory or guaranteed unless stated in your confirmed invoice or official order document. They may be changed, replaced, discontinued, or withheld without prior notice.

Payment for spare parts is made in advance unless otherwise agreed in writing. Availability, pricing, transportation charges, and delivery timelines are subject to confirmation.

Orders cancelled after dispatch, procurement, customization, or the start of production may carry cancellation charges as determined by the company. Any refund or deduction is processed per the company's order and payment conditions.

The stated range is indicative. Actual range varies with rider/passenger weight, cargo, road conditions, terrain, traffic, weather, tyre pressure, battery condition and age, driving style, speed, and charging/maintenance practices. Normal or periodic range reduction from battery ageing and usage is not a manufacturing defect and isn't covered under warranty.

By accepting delivery, signing the invoice, making an advance payment, submitting an online booking request, or using the vehicle, you confirm that you've read, understood, and agreed to these Terms, Warranty Conditions, Service Policies, and applicable company conditions.

These Terms, and any dispute arising in connection with the purchase, warranty, service, booking, or use of the vehicle, are subject to the jurisdiction of the competent courts at Vapi, Gujarat, unless otherwise required by applicable law.